Social Listening
Stay ahead by monitoring the unstructured conversation going on around your brand.
Commentary on social media platforms and online forums impact virtually every company– either for better, or for worse. Kelton uses social listening methods to scrape the web for brand mentions, measuring and tracking sentiment over time to make sure perception matches reality. Then, we synthesize the information to understand the tone, tenor and broad themes that drive perception of your company or campaign. By uncovering, organizing, and making sense of the conversations happening around your brand, you can proactively address any shifts in sentiment instead of reacting to them.
Case Studies
Learn more about how our work has energized strategy for global brands, disruptive startups and everything in between.
Beauty Industry Research and Customer Journey Map for Revlon
We did in-depth beauty industry research to help Revlon understand how to reach their key consumers with the right messaging and products, via the right channels, in the right moments.
Why You Need to Add Social Listening Research to Your Insights Portfolio
It’s 2018 and the rules have changed. For brands, Social Listening is no longer a nice to have, it’s the imperative.
How We’re Different
The essence of the Kelton brand comes through best in the people who are on the front lines. We’re not just number crunchers; we are botanists and baseball fans, giggly animal lovers and homebrew geeks, and, yes– data heads, creatives and sociologists who choose the right tools, resources and experiences to meet each client challenge. Here’s what sets us apart as an Analytics partner:
Focused on What Matters
Our process for fact finding, analyzing and curating clearly defines what’s thought-provoking, own-able, and directly relevant to your business goals.
Highly Integrative
Analytics is most powerful when baked into a larger project. Our experts are skilled at incorporating data findings into a wide breadth of uses to craft a holistic strategy that works.
Data Detectives
We’re skilled at using data as an investigative tool – to identify nascent trends, launch products, manage crises and get clarity around surprising findings.
Clear Deliverables
We always present findings in a way that’s compelling, memorable, and easy to understand.
Focused on What Matters
Our process for fact finding, analyzing and curating clearly defines what’s thought-provoking, own-able, and directly relevant to your business goals.
Highly Integrative
Analytics is most powerful when baked into a larger project. Our experts are skilled at incorporating data findings into a wide breadth of uses to craft a holistic strategy that works.
Data Detectives
We’re skilled at using data as an investigative tool – to identify nascent trends, launch products, manage crises and get clarity around surprising findings.
Clear Deliverables
We always present findings in a way that’s compelling, memorable, and easy to understand.