In many ways, there’s never been a more important time to stay connected to our customers. In times of uncertainty, long held beliefs morph and evolve — to continue meeting people where they are, we need to have a good plan.
Luckily, there are a range of digital, remote facilitation tools researchers have been ramping up on for years that can help us continue doing great, highly impactful work. But you can’t wing it — you need to think through each element from platform selection to moderation, analysis and reporting.
In the spirit of having a good plan, we’ve collected the resources and tips you need to keep your learning and research agenda moving forward.