CX Annual Planning for 2021: Program Strategy in a COVID World
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CX Annual Planning for 2021: Program Strategy in a COVID World

September 14, 2020

Annual planning is more challenging than it's ever been. Here's the advice CX teams need to face the year ahead and set themselves up for success.

By its nature, annual planning is always a combination of some best-guesses and loose commitments to a possible year ahead.

Emphasis on “possible” year ahead — we know, 2021 feels tenuous. Still, we bet the pressure is already on to set your projects and budgets for an unpredictable world.

But are you ready to commit to a CX plan for 2021?

Download our eBook for 5 things to consider as you look to the year ahead. Think of them as your stakes in the ground — giving you, your team, and your organization some much needed bearings.

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