IT processes are improving and maturing globally, including performance analytics and IT optimization, but efficiency is still a top concern, according to a survey of 400 IT professionals in 10 countries conducted by Kelton Research for TeamQuest, a global IT service optimization firm.
Today’s data centers rely heavily on performance analytics and IT optimization. In fact, 95 percent of IT managers said the success of their data centers relied on both proper performance analytics and IT optimization. IT optimization and data center performance are critically important to solving a range of issues, including capacity management for big data, cloud outages and workplace productivity.
However, less than one in four managers (22 percent) say their IT organizations are able to predict the timing and consequences of a forecasted scenario or identify the action needed to remedy it.
IT managers who use IT optimization or proper performance analysis report that improved IT efficiency has benefited their company in terms of reduced outages (62 percent), better productivity (61 percent) and fewer resources spent on unexpected issues (53 percent).
The survey reveals that, on average, IT managers deal with eight unexpected IT issues per week each requiring seven staff members to resolve — among the most common are network slowdowns or outages (42 percent), poor performing applications (37 percent), availability issues (37 percent), equipment failures (36 percent), and unanticipated change requests (34 percent).
“IT professionals around the globe seem to agree that their data centers are more reliant on IT optimization tools, proper capacity planning and the ability to use analytics,” said Per Bauer, director of Global Services for TeamQuest. “Not only are they proving to have a significant impact throughout the enterprise, delivering on everything from preventing cloud outages to improving overall business productivity, but they are also allowing IT the time they need to focus on improvements rather than incidents.”