Service: The Missing Factor in HCM Software Satisfaction
January 26, 2017
Ultimate Software strives to remain on the cutting edge of human capital management technology thought leadership. Each year, we partner with them to address a topic that will help HR professionals make better decisions with regards to the HCM tool they use, and the way they recruit and support talent. We’ve made our survey results the backbone of co-branded white papers on topics ranging from evolving employee expectations of HR departments to the increased demand for HCM consulting services among HR professionals.
This year, we not only discovered that many HR professionals are unhappy with their current HCM provider, but that customer service is more likely than product functionality to be the cause of their regret. It turns out, 9 in 10 HR professionals are looking for an HCM provider that is a strategic partner rather than just a vendor.
Please see the Ultimate Software whitepaper below to learn more about the ways in which HR professionals can evaluate HCM providers to achieve greater satisfaction.
To download the whitepaper PDF, please click here or on the image below.