Mike Henderson
Who We Are

Mike Henderson

Director, Experience Innovation, New York

Through his passion for technology and people, Mike helps organizations build meaningful experiences for their customers and employees. With a decade of experience in UX Research, Product Design, and Process Improvement, Mike approaches challenges with a multi-disciplinary lens that harmonizes people, technology, and operations.

Mike began his career as an engineer in Portland, Oregon developing next-generation medical devices – including pacemakers, cochlear implants, and neurostimulation devices. Additionally, he’s designed custom automation and mass market 3D printing technologies serving consumers, manufacturers, product teams, and the medical industry.

Seeing the real impact of technology on people inspired him to get his Masters in Human-Computer Interaction (HCI) from Carnegie Mellon University. Since then, Mike has helped brand, marketing, and UX teams across retail, financial services, healthcare, emerging technology, and hospitality better understand their customers, optimize designs, and drive paths toward actionable innovation. 

Out of the office, Mike is a passionate through-hiker, kayaker, and photographer. You’ll rarely see him without a cup of coffee. Now living in Brooklyn, he enjoys exploring NYC by bike, discovering new music, and finding opportunities for short get-aways to wilder places.

Perspectives from Mike

Running Collaborative Meetings and Workshops from Home

COVID-19 has put unexpected physical boundaries between us, but that doesn’t mean we can’t continue collaborating and moving forward with big ideas.


Customer Experience Research: The Secret to Brand Experience Innovation

Customer expectations from brands are higher than ever. Here’s how to expand your approach to customer experience research and innovation to drive new value to your customers and propel your brand forward.